The Queen At Chester Hotel, BW Premier Collection | City stay in Chester | Book Now

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The Queen At Chester Hotel, BW Premier Collection Exterior photo

The Queen At Chester Hotel, BW Premier Collection Room photo

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Key details

About the Hotel

City Road, Chester, United Kingdom, CH1 3AH

Close to the Roman Amphitheatre

Great

8.2

8.5

/10

3.9

Loved by The Queen At Chester Hotel, BW Premier Collection guests

Spacious rooms
Comfortable bed
Friendly staff
Excellent breakfast
Good location

"Historic themed rooms in the kings part of the hotel ."

Vanessa from United Kingdom

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"The decoration is lovely and there's lots to appreciate while walking around: statues, fountains, artwork, costumes."

Pamela L from United Kingdom

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"Position to train station is ideal for rail travelling without being noisy."

Susan from United Kingdom

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Amenities

The Queen At Chester Hotel offers a Health Club that includes a steam room and sauna, providing a space for relaxation and rejuvenation. Additionally, the hotel features a complimentary fitness center equipped with modern exercise machines. The expansive garden area invites guests to enjoy outdoor leisure activities and fresh air.

Rooms

Room options at The Queen At Chester Hotel include classic double and executive rooms, catering to various guest needs. Select rooms offer picturesque views of the hotel gardens, enhancing the stay experience. Each accommodation is equipped with a range of amenities designed for comfort and convenience.

Location

Situated in the heart of Chester, the hotel provides easy access to notable attractions including Chester Cathedral and the historic city walls. The central location allows guests to explore shops, cafes, and local landmarks within walking distance. The train station is conveniently nearby, linking travelers to broader destinations.

Dining

Dining options include the on-site restaurant, which serves an array of dishes made with locally-sourced ingredients. The hotel bar offers a selection of beverages in a comfortable setting, perfect for unwinding after a day of exploration. Guests can enjoy the hotel's extensive drink menu featuring wines, spirits, and cocktails.

Business Facilities

The Queen At Chester Hotel offers dedicated meeting and event spaces, accommodating various corporate needs. These rooms are equipped with modern technology and can host both small and large gatherings. Facilities also include services like catering options to ensure every event runs smoothly.

Highlights

Location: Central Chester, walking distance to attractions

Rooms: Classic double and executive rooms

Dining: On-site restaurant with locally-sourced ingredients

Business: Dedicated meeting and event spaces

Must-do experiences

Visit Chester Cathedral for stunning architecture and a peaceful garden.
Taste the famous Cheshire cheese at The Cheese Shop on Northgate Street.
Walk along the historic Chester Rows for unique shopping and dining.
Explore the Roman Amphitheatre for a glimpse into Chester's ancient past.
Check out the Chester Market for local crafts and delicious street food.

Location: Perfect

9.1/10Review score

See hotel location on map

Guest Emotional Experience

Perfect for Finding FriendsCheers to that!

“Nice outdoor area to have a drink, especially as we arrived during happy hour!”

Aidan from United Kingdom

Quiet Nights for Busy DaysSurprisingly Silent

“Being an older hotel we also found it was so quiet, the floors didn't creak and you couldn't hear other guests.”

Kah from United Kingdom

Away at HomeA Historic Haven

“The hotel displays a lot of history, which was interesting to see and read about.”

Jonathan from United Kingdom

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Choose the Room

From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.

Standard Double Room Non-Smoking

2 persons

240 sq. feet

1 Double bed

Air conditioning

room details

Small Double Room Non-Smoking

2 persons

195 sq. feet

1 Double bed

Air conditioning

room details

Deluxe Double Room Non-Smoking

2 persons

325 sq. feet

1 Double bed

Air conditioning

room details

Standard Twin Room Non-Smoking

2 persons

305 sq. feet

2 Single beds

Air conditioning

room details

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See what's available for your travel dates

Amenities

Thoughtfully designed amenities for a comfortable & memorable stay

Facilities: Great

8.4/10Review score

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Security
Luggage storage
Lift
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access

Services

Room service
Housekeeping
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's menu

Spa & Leisure

Sun terrace
Garden area

Room features

Air conditioning
Heating
Terrace
Garden furniture
Ironing facilities

Media

AM/FM alarm clock

Dining Onsite

The Queen At Chester Hotel, BW Premier Collection features diverse dining options that showcase British flavors and engaging culinary experiences. Guests can indulge in beautifully crafted dishes in stylish settings, each offering a unique atmosphere for every meal.

The Queen At Chester Hotel, BW Premier Collection Restaurant photo

Kings' Grill

British grill and steakhouse

Ambiance

Chic and contemporary setting with an open kitchen that adds a delightful culinary theatre

Key Offerings

Signature steaks and expertly grilled dishes highlight the menu, complemented by a chic cocktail bar for a refreshing drink selection. The restaurant holds 2 AA rosettes, a testament to its culinary excellence.

Reservation

recommended

Breakfast: 06:30 - 09:30, Dinner: 18:30 - 21:00 daily

V&A

British casual dining

Ambiance

Warm and inviting space, perfect for relaxed meals with a lively atmosphere

Key Offerings

A diverse menu offering lunch and dinner featuring modern takes on classic British dishes, ideal for a laid-back meal or a leisurely gathering.

Reservation

not needed

Lunch and dinner: 12:00 - 22:00 daily

The Queen At Chester Hotel, BW Premier Collection Location

City Road, Chester, United Kingdom, CH1 3AH

Map view

City Road, Chester, United Kingdom, CH1 3AH

City landmarks

Landmark

Walls of Chester

3800 ft

Zoo

Chester Zoo

2.1 mi

Church

Chester Cathedral

4100 ft

Landmark

Chester Castle

1.1 mi

Museum

The Grosvenor Museum

1.1 mi

Museum

Cheshire Military Museum

1.1 mi

Landmark

Chester Racecourse

1.4 mi

Museum

Dewa Roman Experience

5000 ft

Landmark

Chester Golf Club

5000 ft

Landmark

Chester Rows

4400 ft

Landmark

Eastgate Clock

3800 ft

Park

Grosvenor Park

2700 ft

Church

Church of St Peter

3400 ft

Landmark

Booth Mansion

3700 ft

Church

St Paul's Church

2400 ft

Church

St John the Baptist's Church

3000 ft

Church

Wesley Church Centre

2900 ft

Landmark

Chester in Lego

3500 ft

Landmark

Statue of Minerva

4900 ft

Landmark

The Antiques Shop

3700 ft

Landmark

Chester History & Heritage

3800 ft

Gallery

The Watergate Street Gallery

3900 ft

Landmark

Sick to Death

4400 ft

Bridge

Suspension Bridge

3100 ft

Landmark

River Dee

4800 ft

Park

Grosvenor Park Miniature Railway

2500 ft

Garden

Chester Roman Gardens

4800 ft

Landmark

Chester Roman Amphitheatre

4100 ft

Garden

Chester Cathedral Falconry and Nature Gardens

4000 ft

Nearby

Chester CH1 3DH

Chester Shot Tower

1800 ft

Restaurants

Siam Thai & Teppanyaki Restaurant

1300 ft

32 City Road

The Old Harkers Arms

1400 ft

1 Russell Street

Barton Rouge

1400 ft

The Steam Mill Business Centre Steam Mill Street 1-4 Granary Wharf

Deva Tap

1100 ft

121 Brook Street

Artichoke

1600 ft

The Steam Mill Business Centre Steam Mill Street Steam Mill Street

The Yard

1300 ft

26 City Road

Istanbul BBQ

1700 ft

85 Brook Street

Gate of India

1400 ft

25 City Road

Ahmed Indian Takeaway

1500 ft

76 Brook Street

Explore Chester

Explore Chester's Best

Walls of Chester

14 minutes' walk

Historic walls encircling Chester offer scenic views and a unique glimpse into the city's rich heritage.

Chester Cathedral

15 minutes' walk

Remarkable medieval cathedral known for its architecture, gardens, and regular free guided tours.

Chester Zoo

8 minutes' drive

One of the UK's best zoos, home to thousands of animal species and engaging visitor experiences.

The Grosvenor Museum

20 minutes' walk

Local history museum featuring art, archaeology, and exhibits on the Roman history of Chester.

Chester Boat Trips

15 minutes' walk

Relaxing boat trips along the River Dee, offering beautiful views and an ideal way to unwind.

Go Ape at Delamere Forest

20 minutes' drive

Exciting tree-top adventure course featuring zip lines, swings, and treetop tunnels for thrill-seekers.

Siam Thai & Teppanyaki Restaurant

5 minutes' walk

Vibrant Thai eatery offering authentic dishes and teppanyaki experiences in a lively atmosphere.

The Old Harkers Arms

5 minutes' walk

Charming pub known for its craft ales, seasonal menus, and a dog-friendly terrace overlooking the canal.

Chester Racecourse

25 minutes' walk

The oldest racecourse still in use in the UK, featuring thrilling horse racing events and family-friendly activities.

The Live Rooms

10 minutes' walk

Popular live music venue showcasing local and national talent, with a vibrant bar atmosphere.

Getting around

City Centre

Chester15 min · 4000 ft

Airports

Chester Hawarden (CEG)19 min · 7.6 mi

Liverpool John Lennon (LPL)58 min · 24.0 mi

Train

Chester Train Station3 min · 700 ft

Bus

Bus stop11 min · 3000 ft

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Property information and rules

Check-in

from 16:00-23:59

Check-out

until 11 am

Guest Parking

Public parking is possible at a location nearby at GBP 15 per day.

Internet

Wireless internet is available in for free.

Breakfast

You can start your day with a full breakfast, which costs GBP16.95 per person per day.

Children & extra beds

There are no extra beds provided in a room.

Pets

Pets are allowed on request.

Languages

English, German, Spanish, Italian, Portuguese, Czech, Romanian, Japanese, Polish, Hindi, Welsh, Slovak, Tamil

Year renovated:

2009

Number of floors:

Number of rooms:

218

Former name

Hallmark Hotel The Queen

Guest Ratings & Reviews

Real Guest Experiences & Ratings

Review summary

Based on recent reviews

The Queen At Chester Hotel, BW Premier Collection, enjoys a superb location next to the train station, making it ideal for convenient travel, and the city centre is easily accessible. Guests often appreciate the generously sized rooms, some featuring extras like bathrobes and chocolates, with comfortable beds ensuring a good night's sleep. While some guests have mentioned ongoing refurbishment, many find the hotel offers good value, with a nice bar to relax in, and some rooms even offer garden views with lights and statues.

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Review score

Based on 3407 verified reviews

8.0/10

Great

80%

Recommend

Location

9.1/10

Staff

8.8/10

Paid Wi-Fi

7.0/10

Free Wi-Fi

8.0/10

Pros

Welcoming staff

Lovely room

Clean bathroom

Delicious breakfast

Cons

Noisy air con

Inoperable lighting

TV not working

Billing error

Amelia from United States

Couple

Executive Double Room

3 nights in November 2025

Reviewed:February 07, 2026

6/10

great customer servicesoundproof roomnext door shower

The location is excellent. Customer service was great. Every staff member was friendly and hospitable.

The room was not soundproof I could hear next door's shower. I also heard their taps. I even heard the toilet all night

0 Helpful

Oliver from United Kingdom

Business traveller

Standard Double Room

3 nights in November 2025

Reviewed:December 28, 2025

9.0/10

a surprisingly lovely stay

superb locationoverall cleanlinessample parking

the hotel boasts a superb location i found easy access to nearby attractions and transport links. i was charmed by the overall cleanliness throughout the entire hotel premises this included my room and all public areas. i particularly appreciated the ample parking space available.

the gym had limited equipment i believe an upgrade would improve the overall experience for fitness enthusiasts.

Rooms

9/10

the standard double room featured a comfortable bed and well-kept amenities it also had complimentary toiletries alongside a modern television with various channels. the temperature control system worked efficiently ensuring a pleasant atmosphere. the room included blackout curtains for restful sleep.

Service

9/10

i found the staff cute and helpful assisting with all inquiries efficiently and kindly. the check-in process was simple ensuring a swift beginning to my reservation. there was attentive service in the bar areas too.

Location

10/10

the hotel enjoys a prime spot with excellent connectivity to the train station facilitating easy transport. it is also a brief walk from numerous shops and dining establishments. the neighborhood surrounding the location felt safe and inviting.

Facilities

8/10

the on-site restaurant served a diverse menu with dishes prepared to a high standard. complimentary wi-fi was available throughout the whole hotel enabling me to stay connected without interruption. the new bar area provided a great spot to relax.

0 Helpful

evelyn from united kingdom

Single

standard double room

3 nights in November 2025

Reviewed:November 27, 2025

7/10

decent stay near the station

great locationtrain stationchocolates giftnegative atmosphereexpensive cocktailsstandard food

the location was AMAZING!!! it was right by the train station. i literally stepped out of the hotel, and there it was. the room had bathrobes and even chocolates which i wasn't expecting at all!

The restaurant staff in the evening seemed quite negative. That atmosphere was distracting. the food was standard at best unfortunately. cocktails were expensive, nearly £17 each!

0 Helpful

Samuel from United Kingdom

Business traveller

Standard Double Room

3 nights in June 2025

Reviewed:July 10, 2025

7/10

convenient locationsubstantial breakfaststylish decormissing mirrorcigarette smokehallway smell

The hotel is located conveniently close to the train station. i noticed a large car park adjacent to the hotel. It is very practical. the breakfast was substantial with a good variety of items. i particularly appreciated the cleanliness and stylish decor throughout the hotel

i found that my standard double room was missing a mirror in the bedroom. upon reporting it, i was moved to another room. however, there was a continuous smell of cigarette smoke in the hallway and in the bedroom. this affected my stay negatively and i found it unpleasant.

0 Helpful